fulfillment.
Springville, UT  ·  By Davis Vaughn  ·  5-brand cap

Operator-built
fulfillment.

A small Utah warehouse run by people who ship their own brands every day. We pack yours the way we pack ours — because the line that moves your boxes is the same line that moves nine of ours.

Talk to an operator → See the line
9
brands fulfilled in-house, daily
5
hard cap, outside brands per location
99.5%
pick accuracy SLA, contractually
0
markup on shipping. ever.
01 / Why we exist

A growing brand has two
options. Neither is good.

Most DTC operators are picking the least-bad of two places to put their fulfillment. We built a third.

Option A

The garage

Cheap, until you spend Saturday packing instead of running the brand.
Breaks at ~50 orders/day. Quality slips, returns climb, founder burns out.
No real software. Inventory lives in a head and a spreadsheet.
Doesn't scale
Option B

The corporate 3PL

Modern software. Endless intake. Treats your brand like SKU #4881-22A.
Mistakes get filed in a ticket queue, not solved by someone who picks boxes.
Nobody packing your products has ever shipped a DTC brand themselves.
Doesn't care
Option C  ·  The third

Operator-built

A small Utah warehouse already running nine of our own brands.
Founder personally walks the first 100 orders for every new brand.
Slack channel per client — not a ticket queue. AI handles exceptions.
The third option
02 / What we do

Everything between
the cart and the doorstep.

Six core service lines. No upcharge for thinking about your brand like an operator would.

01 / Pick & pack Daily pick & pack

Same-day shipping on orders received before 1pm Mountain. Real-time inventory, real-time tracking, real-time accountability.

02 / Storage Pallet, bin, hanging

Pallet racking for case-pack. Shelf bins for picks. Hanging garment for apparel. We'll tell you what makes sense before you ship a single box.

03 / Kitting Subscription & bundle assembly

Multi-SKU sub-boxes, gift sets, influencer drops, retail mixed-cases. Built same shop floor as our own subscription brands.

04 / Returns Inspect, restock, refund-ready

Returns are inspected the day they land. Restocked or disposed by your rules. Merchant notified before the customer asks.

05 / Unboxing Custom inserts & dunnage

Branded boxes, tissue, stickers, hand-written notes for high-LTV brands. The unboxing is part of the product. We treat it that way.

06 / Exceptions AI-assisted ops layer

Same agent stack we use for our own brands — low-stock alerts, slow-mover flags, carrier anomaly detection. Built in, no extra fee.

03 / What we won't do

A short, honest list.

  • HazmatNot licensed
  • Refrigerated & frozenNot equipped
  • Liquids over 4 ozCarrier risk
  • Amazon FBA prepNot yet
  • Oversize freight / LTLWrong dock
  • International forwardingOut of scope

The cheapest 3PL conversation in the world is the one where we tell you we're the wrong fit. We'll do that on the first call if it's true.

If your brand is hazmat, refrigerated, or doing 10K orders a day on Amazon, you want a different warehouse. We'll point you at one.

04 / The pack difference

Four things every other
3PL would charge for.

All four are standard. They are the brand.

// 01
Davis walks the first 100 orders.

For every new brand, the founder is on the floor for the first 100 packouts. Catches dunnage, placement, and SOP issues before your customers do. Ends when both of us agree the line is dialed.

// 02
Photo-of-pack, first month free.

A photo of every packed order for the first 25 orders, then 1 in 10 after that. Sent in your Slack channel. You see the unboxing your customer is about to.

// 03
Slack channel, not a ticket queue.

Inventory low, carrier hiccup, weird customer note — you hear about it in the channel within four business hours. Talk to the person on the floor, not a CS agent in a different country.

// 04
AI exception agent, included.

The same agent stack that keeps our nine brands running — low-stock alerts, slow-mover flags, carrier delay detection — runs against your inventory daily. No upcharge.

05 / Pricing

Itemized.
Predictable. No markup.

No retainer. No volume minimum. 90-day initial commit, month-to-month after. Shipping passes through at the carrier rate we negotiate as a multi-brand shipper — we don't make a cent on the postage.

A spec sheet, not a pitch.

Most 3PLs hide pricing because the truth would lose them clients. Ours is on the page. We'll send the same numbers to your CFO before the discovery call.

Volume tiers apply automatically. Materials run pass-through at our cost — rate sheet on request.

Volume tier auto-applied at 1K and 5K / mo
Standard rate card · effective 2026
Setup one-time
Onboarding SKU intake, integration, SOP write-up, first-100-orders QA $750
Storage monthly
Pallet Standard 48"×40", up to 60" tall $25 / pallet
Shelf bin ~12"×12"×8" medium pick bin $5 / bin
Hanging garment Apparel, hangers supplied $0.40 / unit
Pick & pack per order
Order pick First item included $2.75
Additional item Per item past the first $0.40
Kit assembly Multi-SKU sub-box / bundle $1.25 / kit
Other as used
Returns processing Inspect, restock or dispose, merchant notified $3.50 / return
Materials Mailers, boxes, tape, fill at cost
Shipping USPS / UPS / FedEx, our negotiated rates pass-through
Inbound receiving First 4 hours/mo free, then hourly $35 / hr
// 1,000 orders/mo → 8% off pick & pack   ·   5,000+ orders/mo → 15% off + dedicated weekly call
// 06 / Capacity

Outside-brand cap.
Not a target. Not soft.
Five.

Most 3PLs scale by saying yes to everyone. We don't. Five outside brands is the most a single warehouse can carry without breaking the operator-led promise — so five is the cap.

When we open a second location, that warehouse gets its own five. We never raise the Springville number.

Slots taken 0
Slots open 5
Onboarding now for Q2 2026
// Sister brand

Need help running the rest of it too?

Davision — Klaviyo, Meta, organic, web ops — runs out of the same operator brain. Most clients eventually cross over.

Visit Davision →
07 / Frequently asked

Questions a CFO would ask.

What does onboarding actually look like? +
A 30-day sprint. Days 1–3: SKU intake and product-data sync. Days 4–7: WMS integration, inbound inventory transfer. Days 8–14: first test ships, photo-of-pack QA. Days 15–30: live shipping, daily monitoring, weekly check-ins. We don't go live until both sides agree the line is clean.
What's the contract length? +
A 90-day initial commit so we earn the work. Month-to-month after. We don't believe in two-year fulfillment contracts — if we're doing the job, you'll stay. If we're not, you should be free to leave.
Why a hard 5-brand cap? +
Because the differentiator is "operator walks the floor." Past five outside brands, that promise breaks. The cap is structural — not a marketing line. When we open a second warehouse, it gets its own five. We never raise the Springville number.
What integrations do you support? +
Native: Shopify, WooCommerce, Squarespace Commerce, BigCommerce. Custom: anything with a real API — we wire it up during the onboarding sprint. Headless and custom-cart brands are welcome; we've shipped on stranger stacks than yours.
How are SLAs enforced? +
In writing. 99.5% pick accuracy, 99% same-day ship for orders received before 1pm MT, 100% inventory reconciliation monthly. Miss the SLA in a given month, the corresponding fees are credited — no escalation needed, no ticket to file.
What's the catch? +
No catch — but two honest things: (1) we don't compete with ShipBob on price for 10K-orders/day brands. We're not built for that. (2) We're capped at five outside clients per location. If the slots are full, we'll tell you on the first call and offer to refer you somewhere we trust.
Where are you based and where do you ship to? +
Springville, Utah. Mountain West location puts us in the Zone 5–7 sweet spot for most of the US in 2–3 days via ground. We ship to all 50 states. International is currently out of scope.
Can I tour the warehouse? +
Yes, in person if you can come to Utah. Otherwise we'll send a 5-minute Loom walking the floor — a real one, no marketing edit. The line you see in the video is the line that ships your boxes.
// Talk to an operator

Tell us what's broken.
We'll tell you if we
can fix it.

No demo deck. No SDR funnel. The discovery call is a 30-minute conversation with the person who'd actually walk your first 100 orders — and a Loom tour of the warehouse before you commit to anything.